This page is for the exclusive use of existing GenPOS customers and partners.
If you are a business owner or a hardware/softrware user, please contact your POS reseller for assistance.
RMA Request Form
We recommend that you be familiar with our RMA terms and conditions before proceeding. Please allow up to 2-3 business days to receive your RMA #. The RMA # is essential for any merchandise returns.
Click HERE for details.
IMPORTANT
Do you agree to pay the $30 or $60 diagnostic service charge if the hardware is deemed not defective, that the warranty does not apply, or that you refuse the proposed repairs ?
Please click here for diagnostic fees
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The “SEND” button not working for you ? Did you check the agreement box at the start of the RMA form?
It is mandatory to provide us with your agreement before proceeding.