This page is for the exclusive use of existing GenPOS customers and partners. 

If you are a business owner or a hardware/softrware user, please contact your POS reseller for assistance.

RMA Request Form

We recommend that you be familiar with our RMA terms and conditions before proceeding. Please allow up to 2-3 business days to receive your RMA #.  The RMA # is essential for any merchandise returns.

Click HERE for details.


Do you agree to pay the $30 or $60 diagnostic service charge if the hardware is deemed not defective, that the warranty does not apply, or that you refuse the proposed repairs ?

Please click here for diagnostic fees

    The “SEND” button not working for you ?  Did you check the agreement box at the start of the RMA form?

    It is mandatory to provide us with your agreement before proceeding.