RMA Request Form

So easy to make an RMA request

This page is reserved for existing GenPOS customers, as well as our authorized Eclipse™ resellers and partners only.

If you are a business owner or user of the equipment and software, please contact your POS reseller for assistance with Eclipse™ products.
We encourage you to familiarize yourself with our terms and conditions regarding merchandise return requests before making your request.
Download the guidelines

RMA Request Form

Please allow 2-3 business days to receive your RMA number. The RMA # is essential for all returns.
New RMA Web Application
If you already received your new credentials for the new RMA, you can start using it now:
GenPOS RMA-Django-Helpdesk
Request Credentials
If you would like to request credentials now, please use the button to the right.
Demandez votre accès ici

This form will shutdown - Q4 2025

Access to this RMA form will be suspended near the end of Q4 2025, at which time all customers should have received their new access. You can request now your new credentials to access GenPOS Django-Helpdesk, our new RMA application. See above. 

Do you agree to pay the diagnostic fee of $30 (peripherals), $60 (systems), or $200 (tablets), depending on the equipment, in the event that the equipment is deemed non-defective by GenPOS, that the warranty does not apply, or that you refuse the work, as applicable?
Your email (required)

This form will shutdown - Q4 2025

Access to this RMA form will be suspended near the end of Q4 2025, at which time all customers should have received their new access. You can request now your new credentials to access GenPOS Django-Helpdesk, our new RMA application. See above.