RMA Request Form
So easy to make an RMA request
This page is reserved for existing GenPOS customers, as well as our authorized Eclipse™ resellers and partners only.
If you are a business owner or user of the equipment and software, please contact your POS reseller for assistance with Eclipse™ products.
We encourage you to familiarize yourself with our terms and conditions regarding merchandise return requests before making your request.
RMA Request Form
Please allow 2-3 business days to receive your RMA number. The RMA # is essential for all returns.
New RMA Web Application
If you already received your new credentials for the new RMA, you can start using it now:
Request Credentials
If you would like to request credentials now, please use the button to the right.
Désactivation de l'ancien formulaire
L'accès à l'ancien formulaire web est dorénavant révolue. Pour effectuer une demande de RMA, veuillez utiliser le lien ci-dessus qui mène à l'application web RMA. Vous pouvez faire la demande de votre accès dès aujourd'hui, via le lien ci-dessus.
EN 
FR