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RMA Support Form

GenPOS Request Support or RMA

Before placing an RMA request, please make sure you've reviewed your case with our technical support team or with your authorized GenPOS or Eclipse™ reseller.

Please use this form to place a support or RMA request.
End-users should try to obtain support from their local authorized Eclipse™ reseller before contacting GenPOS support directly.

Please be sure to be familiar with our current Return Merchandise Authorization policies available for download here.

Case Information

Contact Information:

Company Name:

Contact:

Email:

Telephone:

Where do you want the product shipped once ready ?
(note that certain fees may apply)


Product #1 Information:

Product:

Serial#:

Issue Description:

Type of request:

Service / Repair:
Evaluation Completed:
Credit Requested:


Product #2 Information:

Product:

Serial#:

Issue Description:

Type of request:

Service / Repair:
Evaluation Completed:
Credit Requested:


Product #3 Information:

Product:

Serial#:

Issue Description:

Type of request:

Service / Repair:
Evaluation Completed:
Credit Requested: